Rules

1. General Provisions

1.1. This Agreement defines the conditions for the provision of services by the conversion platform.

1.2. The conversion platform refers to the web resource mason-ex.com, whose functions include the exchange of electronic and digital monetary units.

1.3. Clients are considered individual citizens and enterprises who have expressed their intention to carry out an exchange transaction through a conversion platform (hereinafter referred to as the Platform).

1.4. When the Platform and the Client are mentioned together, they are referred to as the Parties.

1.5. The parties agreed that this electronic Agreement has the force of a written agreement.

1.6. This Agreement is a public offer, accepted through the execution of a conversion application on the web resource mason-ex.com.

2. Subject of the Agreement

2.1. The services provided by the Platform are listed in clause 4. The procedure for their provision is provided for in the Regulations, the procedure of which is described in clause 5. The Client is obliged to comply with the conditions of clause 9.

2.2. Conversion services are paid. The Client who made the exchange through the Platform must pay the appropriate fee.

3. Mutual obligations of the Parties

3.1. The Platform undertakes:

3.1.1. Convert, under the conditions described by the Regulations, title units of payment systems indicated on the website.

3.1.2. Provide the Client with access to information regarding the operating conditions of the Platform, as well as technical support for conversion operations.

3.1.3. Guarantee the confidentiality of data on conversion operations, including their amount and execution time. The relevant data is available only to the Client who made the transfer. If a confidential resource was involved in its implementation, then the transaction acquires the status “Confidential” and information about it is not subject to publication.

3.1.4. Restrict access of unauthorized persons to information about the conversion.

3.1.5. Provide services to Clients at a discount in cases specified in the Regulations.

3.1.6. Transfer funds to the Client’s account within 24 hours after his/her filing of a complaint on the basis of clauses 3.2.5, 5.4-5.6 of this Agreement.

3.2. The client undertakes:

3.2.1. Provide the Platform operators with information to carry out the transfer. Moreover, they must be complete and reliable.

3.2.2. Specify your work email to receive messages from the Platform.

3.2.3. Connect to the network using specialized equipment.

3.2.4. Comply with the terms of this document.

3.2.5. Notify the administration about cases of complete or partial failure to complete a transaction, as well as the occurrence of events provided for in clauses 5.4-5.6. The message must be sent within a month after the incident occurred. If this condition is not met, then all disputed funds become the property of the Platform.

3.2.6. Strictly comply with the regulatory requirements of the state within which he resides and the country of whose citizenship he belongs.

3.2.7. Comply with the terms of regulations that regulate the conditions for carrying out conversion transactions on the Internet.

3.3. The Platform has the right:

3.3.1. Suspend activities to carry out technical work and troubleshoot problems.

3.3.2. Stop the conversion if the Client complains about fraud, partners ask about it or employees of the competent authorities demand it.

3.3.3. Independently establish the amount and procedure for providing discounts.

3.3.4. Approve and change the amount of commissions for performing conversion transactions.

3.3.5. Without any explanation, refuse service to any Client.

3.3.6. If an error was made during the operation, the Platform administration has the right to require its confirmation using E-mail, cell phone or wallet screenshot.

3.3.7. Terminate the dialogue with the Client who demonstrates inappropriate behavior or if he refuses to provide the information necessary to complete the application.

3.3.8. Block the transfer if the situation described in paragraphs 5.4.-5.6 arises.

3.3.9. Block funds and not return them to the Client until his identity is verified.

3.3.10. In case of unjust enrichment by the Client with electronic money from the web resource mason-ex.com, or third-party services for exchanging electronic money currencies, the site administration has the right to suspend the execution of the application until the reasons and all circumstances are clarified, as well as compensation for losses incurred by the Platform or other exchange services .

3.3.11. In case of payment after the established time, as well as in case of confirmation of the transaction for more than 30 minutes due to sending funds with a commission lower than the recommended one, the service has the right to recalculate the exchange rate.

4. List of services provided

4.1. The platform carries out conversion operations with the participation of digital assets.

4.2. Among the Partners are banks as indicated on the website.



5. Regulations for exchange transactions

5.1. Conversion is carried out after the money has been credited to the Platform account.

5.2. The exchange is considered completed after the funds are transferred to the details specified by the Client.

5.3. The client does not have the right to demand cancellation of the started operation or return of funds used in the conversion.

5.4. When the Client sends funds, the amount of which does not match the application, the Platform administration has the right to suspend the conversion and recalculate the final result of the application. If the transaction is blocked, the transfer is carried out only after the Client’s request, on the basis of clause 3.2.5. Conversion is carried out at the rate in effect at the time it began.

5.5. If the Client indicated an incorrect account number, the Platform does not perform the conversion. Refunds are possible only after the Client’s request, based on clause 3.2.5.

5.6. Platform employees have the right to block a conversion operation if the payment was made from someone else’s account or the Client adjusted its amount. The money is returned after its application in accordance with clause 3.2.5.

5.7. When carrying out a conversion operation involving Bitcoins, you need to take into account the duration of the transfer, which takes from a quarter of an hour to several days. Platform employees do not have the opportunity to reduce this period.

5.8 It is prohibited to use the exchange service for multiple exchanges in order to extract final profit due to the difference in rates of this service. Otherwise, the platform has the right to cancel the conversion.

5.9 In any case, when a refund is made, a commission of 5% is withheld, except for clause 10.5.1.

6. Platform guarantees and responsibilities of the Parties

6.1. Platform employees are not responsible for errors made when filling out an application or other oversights by the Client when using the service. The transaction cannot be canceled even if the money was transferred to an unauthorized person by mistake.

6.2. The Platform is not responsible for the safety of the Client’s equipment, thanks to which he carries out the conversion operation.

6.3. The platform is not responsible for delays in conversion caused by credit institutions or the blockchain network.

6.4. The Platform does not accept responsibility for losses incurred by the Client due to an incorrect understanding of the profitability of the conversion.

6.5. The client bears all costs of the conversion operation if, due to his errors, it was delayed or cancelled.

6.6. The client guarantees that he has the authority to dispose of the financial assets involved in the conversion.

6.7. If, during the exchange transaction, damage was caused to third parties, then the responsibility for compensation falls on the Client. Damage is deducted from the amounts provided for the exchange.

6.8. The Client guarantees that by using the Platform he has reached the age of majority, according to the laws of the country where the Client is located.

7. Changing the order of work

7.1. The Platform management has the right to adjust the terms of the Agreement at any time. The updated edition is considered valid after it is posted on the web resource mason-ex.com.

8. Force majeure

8.1. In the event of force majeure events, the Parties are not responsible for failure to fulfill or improper fulfillment of contractual obligations. Unforeseen circumstances include a terrorist attack, military conflict, fire, cyber attack, flood, other types of natural disasters, government decisions, as well as lack of access to energy, telecommunications networks, and the Internet.

9. Procedure for carrying out conversion operations

9.1. The Client has no right to use the functionality of the Platform to carry out illegal transactions. The Client understands that he will be held liable for the conversion of questionable funds. Liability arises according to the rules of the state in whose jurisdiction the violation took place.

9.2. If there has been a conversion of questionable funds, the Platform reserves the right to inform the injured party, law enforcement agencies or EPS about this, at their request.

9.3. To carry out a conversion operation, the Client must transfer the required number of monetary units from the electronic wallet. Platform employees have no reason to verify the legality of their use. The client guarantees that he has the authority to use the money in the conversion process.

9.4. Bank transfer involves the use of an Internet banking system to ensure payment security.

9.5. The Platform is not responsible for conversion operations performed by third parties with the consent of the Client.

9.6. If the Client activates the “I agree with the exchange rules” option, then he expresses full acceptance of all the terms of the Agreement.



10. Identification of the Client on the Platform

10.1. By using the services of the Platform, the Client agrees to undergo personal identification.

10.2. The Platform may request any personal data in any format and volume that the Platform deems necessary for complete identification.

10.3. The Client consents to the Platform to carry out the necessary research directly or through third parties to verify the identity or protect the Client and/or the Platform from financial crimes, such as fraud. Such third parties may be KYC services and/or other systems; the Client does not limit the Platform in the choice of such.

10.4 By undergoing identification, the Client gives consent to the Platform to conduct any research regarding the Client that the Platform considers necessary. The Platform may involve a third party in these studies at its discretion.

10.5. By using the services of the Platform, the Client agrees to AML verification of all online addresses from transactions carried out on the Platform.

10.5.1. The Platform has the right to request identification of the Client if the online address of the Client’s wallet participating in the exchange is associated with the following concepts:

Illegal Service;

Mixing Service;

Fraudulent Exchange;

Darknet Marketplace;

Darknet Service;

Ransom;

Scam;

Stolen Coins.

If the connection is established, then after the Client has been identified, the funds will be returned to the sender’s details minus a commission of 10%.